Out of Stock: If you would like to be notified when we update the website subscribe to our mailing list. Generally we update our website with new products once a month and notify our mailing list first.
Pick Up: You can purchase online and use the code PICKUP in the cart to remove shipping charges. We can then arrange a pick up time via email.
Wholesale: Currently we are unable to wholesale our ceramics. Please join our wholesale mailing list if you would like to be notified when this changes.
Payment: We gladly accept Visa, MasterCard, or regular account payments, all through PayPal. You do not have to have a PayPal account in order to purchase from this store. Although, if you already have a PayPal account you may use it.
Products: Sometimes we post images on instagram and facebook of products that are not available on our website. If you contact us directly we should be able to help you out.
Prices: The prices you see on our website are in Australian Dollars (AUD). Delivery charges are additional to the prices listed.
Shipping costs: We charge $10 - $30 for shipping within Australia. Remote destinations may incur additional shipping fees.
International Shipping: Please email us through our contact page for shipping costs.
Delivery: We work with Fastway couriers, Australia Post and Wizme to ship your order. Your package must be signed for at the time of delivery and it cannot be delivered to a PO Box. Once your order has been shipped, you cannot change your shipping address or cancel the order. The courier is not able to ring you prior to delivery. If you're unsure if you'll be at home, we recommend shipping your order to your work address.
How long does delivery take: Please allow 2 weeks for your order to arrive, we will email you to let you know approximate delivery times. If you would like something to be shipped out immediately you can call Kyle 0425336067 or email us through our contact page. To find out what is in stock. We can usually ship out next business day.
Handmade goods: All our ceramics are handmade and therefore colours, patterns and size may vary from piece to piece, adding to their uniqueness.
Damaged goods: Please contact us as soon as you notice a fault with any item after arrival.
Returns: We do consider all sales final. If you find there is a problem with your order please contact us by email so that we can find a solution. We want you to be happy with your purchase!
Glazes and Food Safety: Since each piece is formed and glazed by hand you may find slight imperfections. These are intentional and are part of the character of the individual piece. All of our pieces are glazed with lead free, food-safe glazes.
Recommended Care: All of our ceramics are dishwasher safe, unless otherwise noted. Although we do prefer to hand wash our large platters and spoons. The bottoms of each piece are not glazed.